Driver Registration & Partnership Agreement

1. Introduction

Call-A-Ride is an e-hailing transportation platform that connects registered vehicle owners and drivers with passengers seeking convenient, safe and reliable transportation services.

This agreement establishes the terms governing the registration, onboarding and operation of drivers using the Call-A-Ride mobile application.

By registering on the platform, drivers agree to comply with the Company's operational policies, safety requirements, service standards and payment procedures.

2. Driver eligibility and registration

To qualify for registration on Call-A-Ride, applicants must:

1. Be at least 21 years of age.
2. Possess a valid Nigerian driver's licence.
3. Provide a valid means of identification.
4. Submit a recent passport photograph.
5. Provide a valid phone number and residential address.
6. Provide an emergency contact.
7. Provide valid vehicle ownership or authorised-use documents.
8. Successfully complete the Company's verification and onboarding process.

Call-A-Ride reserves the right to verify all information and documents submitted by applicants and reject applications that fail to meet its requirements.

3. Vehicle ownership and eligibility

Call-A-Ride primarily registers drivers operating their own vehicles or vehicles they are legally authorised to use.

Every vehicle must:

• Be legally registered.
• Have valid insurance and relevant statutory documentation.
• Be mechanically sound and roadworthy.
• Have functional safety features.
• Maintain acceptable interior and exterior conditions.
• Meet the Company's vehicle inspection and classification standards.

Drivers must notify Call-A-Ride of any change in vehicle ownership, registration or authorised use.

4. Mandatory vehicle inspection and classification

All vehicles must undergo mandatory physical inspection at a Call-A-Ride-approved inspection centre before being activated on the platform.

No driver or vehicle shall be permitted to receive or accept passenger trips until the inspection process has been successfully completed and approval granted.

The inspection shall cover:

A. Mechanical assessment

• Engine condition and performance.
• Transmission and drivetrain.
• Braking system.
• Suspension and steering.
• Tyres and wheel condition.
• Lights and electrical systems.
• General roadworthiness and safety.

B. Interior assessment

• Seat condition and passenger comfort.
• Air-conditioning functionality.
• Interior cleanliness.
• Seat belts and safety equipment.
• Dashboard and instrument functionality.
• General interior presentation.

C. Exterior assessment

• Body condition.
• Paintwork.
• Windows and windscreen.
• Doors and locks.
• Headlamps and rear lights.
• General exterior appearance.

D. Vehicle classification

Vehicles will be assessed and categorised according to their manufacturing year and overall condition.

The proposed age classifications are:

1. Category A: 2001–2005.
2. Category B: 2006–2010.
3. Category C: 2011–2015.
4. Category D: 2016–2020.
5. Category E: 2021–2026.

Vehicle age alone shall not determine acceptance. Overall condition, safety, passenger comfort and compliance with applicable regulations shall also be considered.

Call-A-Ride reserves the right to approve, reject, downgrade or reclassify any vehicle based on inspection findings and the Company's operational standards.

Periodic reinspection may also be required.

5. Vehicle documentation

Drivers must submit and maintain the following documents:

1. Vehicle registration documents.
2. Valid vehicle insurance.
3. Valid roadworthiness certificate, where applicable.
4. Relevant operating permits and licences, where applicable.
5. Valid driver's licence.
6. Proof of ownership or authorisation to operate the vehicle.

Drivers are responsible for ensuring that all documents remain valid throughout their participation on the platform.

6. Driver responsibilities and professional conduct

Every Call-A-Ride driver is expected to maintain high standards of professionalism.

Drivers shall:

1. Treat passengers with courtesy, respect and professionalism.
2. Maintain personal hygiene and appropriate dressing.
3. Keep their vehicles clean and presentable.
4. Obey traffic laws and road safety regulations.
5. Avoid reckless driving and speeding.
6. Never operate a vehicle under the influence of alcohol or prohibited substances.
7. Avoid harassment, intimidation, discrimination or inappropriate conduct.
8. Protect passengers' personal information.
9. Respect passengers' privacy and belongings.
10. Uphold the reputation and service standards of Call-A-Ride.

Drivers must not engage in conduct that compromises passenger safety or damages the Company's reputation.

7. Mobile application usage

All registered drivers must:

• Use only their approved Call-A-Ride accounts.
• Keep their login details confidential.
• Ensure that location and GPS services are functional.
• Maintain accurate availability status.
• Respond appropriately to trip requests.
• Follow the approved trip management procedures.
• Avoid fraudulent activities or manipulation of the application.

Drivers must not share accounts, transfer accounts or allow unauthorised persons to operate under their profiles.

Any unauthorised account access may result in suspension or termination.

8. Trip acceptance and completion

Drivers are expected to:

1. Accept trip requests responsibly.
2. Proceed promptly to the designated pickup location.
3. Confirm passenger and trip details before commencement.
4. Provide safe and comfortable transportation.
5. Follow the approved route or reasonable alternative agreed with the passenger.
6. Complete trips through the application.
7. Update trip status accurately.
8. Report any trip-related issues to the Company's support team.

Repeated unjustified trip cancellations, fraudulent trip completion or deliberate diversion of passengers outside the platform may attract disciplinary action.

9. Commission and company revenue

Call-A-Ride operates a percentage-based commission structure.

For every successfully completed trip generated through the platform, Call-A-Ride shall be entitled to an agreed percentage of the trip fare as its service commission.

Commission structure

• Driver's share: _______%
• Call-A-Ride commission: _______%

The applicable commission percentage shall be communicated to drivers before account activation.

Drivers acknowledge and agree that:

1. The Company's commission shall be deducted from applicable completed trip fares.
2. Commission shall apply to all eligible trips generated through the Call-A-Ride platform.
3. Drivers shall not deliberately divert platform-generated passengers to avoid commission deductions.
4. Unauthorised fare adjustments and collection of additional charges are prohibited.
5. Any commission or fare disputes must be reported through the Company's official support channels.

Call-A-Ride reserves the right to review its commission structure, subject to appropriate notification to registered drivers.

10. Daily earnings settlement and payments

Call-A-Ride shall operate a daily driver earnings settlement arrangement.

Under this arrangement:

1. Eligible driver earnings shall be calculated from completed trips.
2. The Company's applicable commission shall be deducted.
3. Daily earnings statements shall be made available to drivers through the application or an approved communication channel.
4. Payments shall be processed daily, subject to reconciliation, verification and applicable banking processing times.
5. Drivers must provide accurate bank account details for settlement.
6. Any discrepancies in earnings must be reported promptly.

Where passengers make payments directly to drivers, the corresponding Company commission shall remain payable and shall be reconciled through the Company's approved payment process.

Any applicable refunds, chargebacks or disputed transactions may be reconciled in accordance with the Company's payment policy.

11. Vehicle maintenance and operational standards

Drivers are solely responsible for the maintenance and upkeep of their vehicles.

All registered vehicles must remain mechanically sound and suitable for passenger transportation.

Drivers must:

• Carry out routine servicing.
• Maintain appropriate engine oil and fluid levels.
• Replace worn-out tyres and defective components.
• Maintain functional brakes, lights and safety systems.
• Ensure that the air-conditioning system is functional where required by the approved vehicle category.
• Immediately report mechanical defects that may affect passenger safety.

Call-A-Ride reserves the right to suspend a vehicle from the platform if it fails to maintain the required operational standards.

12. Passenger safety and emergency management

Passenger safety shall remain a priority.

In the event of an accident, security incident, medical emergency or other serious occurrence, drivers must:

1. Take reasonable steps to protect passengers and other road users.
2. Contact emergency services where necessary.
3. Notify Call-A-Ride immediately.
4. Provide accurate information about the incident.
5. Cooperate with investigations and provide relevant documentation.

Failure to report serious incidents or deliberately concealing relevant information may constitute a breach of this agreement.

13. Prohibited activities

The following activities are strictly prohibited:

• Reckless or dangerous driving.
• Driving under the influence of prohibited substances.
• Fraudulent trip requests or transactions.
• Falsification of documents.
• Account sharing or impersonation.
• Unauthorised collection of additional fares.
• Harassment or assault of passengers.
• Unauthorised transportation of prohibited goods.
• Manipulation of trip records or GPS information.
• Deliberate circumvention of Company commission.
• Operating an unapproved or unsafe vehicle.

Any breach may result in suspension, investigation or termination of the driver's account.

14. Passenger property and lost items

Drivers must exercise reasonable care in handling passenger belongings.

Any property left behind by a passenger must be reported to Call-A-Ride promptly.

Drivers must cooperate with the Company's efforts to return lost items to their rightful owners.

15. Customer complaints and dispute resolution

All passenger complaints, payment disputes and operational concerns shall be handled through the Company's official support channels.

Drivers must cooperate with investigations and provide accurate information when requested.

Call-A-Ride reserves the right to investigate complaints and take appropriate action based on the findings.

16. Account suspension and termination

Call-A-Ride reserves the right to suspend, restrict or terminate a driver's account in circumstances including:

1. Breach of these Terms & Conditions.
2. Fraudulent or dishonest conduct.
3. Repeated passenger complaints.
4. Unsafe driving practices.
5. Expired or invalid vehicle documentation.
6. Failure to maintain approved vehicle standards.
7. Misuse of the mobile application.
8. Failure to honour applicable commission obligations.
9. Conduct that compromises passenger safety or Company operations.

Where reasonably practicable, the driver shall be notified of the reason for suspension and given an opportunity to respond.

17. Data protection and confidentiality

Drivers acknowledge that Call-A-Ride may collect and process relevant personal information, identification details, vehicle information, location data and trip records for registration, verification, service delivery, safety and operational purposes.

Drivers must maintain the confidentiality of passenger information and must not misuse, disclose or distribute such information without lawful authorisation.

Call-A-Ride shall handle personal information in accordance with applicable Nigerian data protection laws and its privacy policy.

18. Relationship between Call-A-Ride and drivers

The driver participates on the Call-A-Ride platform under the terms of this agreement.

The driver remains responsible for operating and maintaining the registered vehicle, complying with applicable laws and meeting all relevant statutory obligations.

This agreement does not, by itself, establish an employment relationship. The legal nature of the relationship shall be determined by the applicable law and the actual working arrangement between the parties.

19. Amendments to the agreement

Call-A-Ride reserves the right to review and update these Terms & Conditions when necessary.

Drivers shall be notified of material changes and may be required to accept the revised agreement before continuing to access the platform.

20. Driver declaration and acceptance

By registering on Call-A-Ride and continuing to use the platform, the driver confirms that they have read this agreement and agree to adhere to it. No separate signature form is required. The details submitted during registration are the driver's record under this agreement.

The driver confirms that:

1. All information and documents provided during registration are genuine and accurate.
2. They are legally authorised to operate the vehicle registered on Call-A-Ride.
3. The vehicle must pass the Company's mandatory inspection before activation.
4. They agree to the Company's approved commission structure.
5. Eligible driver earnings will be settled daily, subject to reconciliation and applicable processing requirements.
6. They will comply with the Company's operational, safety and customer service policies.
7. A violation of this agreement may result in suspension or termination of the account.
8. They have read, understood and voluntarily accepted these Terms & Conditions.

Acceptance takes effect when the driver submits a registration application, or when an existing driver continues to operate on the platform after these terms take effect on 1 November 2026. Call-A-Ride's review and approval of that application is the Company's acceptance of the driver onto the platform.